Returns

Returns Information

Changed your mind? Returning orders to Ki Kinben is simple and easy. After receiving your product, if for any reason you are not happy with your purchase, we offer a full refund or exchange within 24 hours of delivery or collection – exclusions apply.

To get a refund, within 24 hours of delivery or collection, please email us at support@kikinben.com or call us on +8801708 516 783.

Refunds

Your refund will automatically be processed once the returned order has been received back at our warehouse. It can then take 3 to 7 working days (Saturday-Thursday), excluding public and government holidays) to credit your account. Please retain your proof of postage until you have received your refund.

Unwanted goods must be returned at your own cost in a fully resalable condition and any tags must be intact. Extra care must be taken when trying on clothing, please ensure you are not wearing any make up, fragrance or deodorant that may leave a scent or mark.

We reserve the right to refuse an exchange or refund if goods are not returned in a saleable condition or are damaged.

Work, internship, or other leadership experience in a professional environment

This policy does not affect your statutory rights relating to faulty or misdescribed goods or your right to cancel orders under the consumer protection (distance selling) regulations, further details of which are available from the local trading standard department.

Exclusions

Please check the individual product page(s) to confirm whether your item is eligible for return. We are unable to offer an exchange or refund on the below products, unless they are mis-described or faulty:

• Gift experiences
• Beds
• Custom made and altered items

We are also unable to offer an exchange or refund on orders where the product was damaged following acceptance on your behalf by the below location types:

• Freight forwarding companies
• Hotels
• B & B's
• Storage and relocation companies

Unfortunately for health and hygiene reasons we are unable to exchange or refund the following products:

• Once the original packaging has been opened, Cosmetics/fragrance unless faulty.
• Unless faulty pierced earrings and other pierced body jewellery.
• Once the original packaging has been opened or damaged, duvets, pillows and bed spreads unless faulty.
• Unless faulty, gift food containing alcohol or any other products containing alcohol.
• Unless the hygiene strips and tags are still in place and packaging remains undamaged, underwear/lingerie, control wear, hosiery and swimwear.

This policy does not affect your statutory rights relating to faulty or misdescribed goods or your right to cancel orders under the consumer protection (distance selling) regulations, further details of which are available from the local trading standard department or citizen's advice bureau.

Exchanges

To arrange an exchange please contact our customer service team before posting your return.